FAQs
Q1•How do I contact customer care?
Please contact our customer service department. They are happy to help with any query.
Whatsapp: +971 50 946 7709
Email: theimsonsofficial@gmail.com
We are open on all days from 12PM to 8PM.
Q2•What should I do if I receive a damaged or incorrect item ?
If you receive a damaged or incorrect item, please contact our customer support team @ Whatsapp: +971 50 946 7709 or email us at theimsonsofficial@gmail.com within 7 days of receiving the order. We will guide you through the replacement process.
Q3•Can I exchange a product for a different size ?
Certainly. If you receive a product and it doesn't fit or you'd prefer a different color, you can exchange it within 14 days. Refer to our Exchange Policy for step-by-step guidance.
Q4•How long does it take for you to reply to my query?
We will try and respond to your query as soon as possible. But please allow up to 24 hours for us to get back to you. This time may vary depending on weekends and public holidays.
Q5•What payment methods do you accept?
We accept: Visa, MasterCard, Apple Pay, Cash on Delivery (COD).
Q6•How Can I track my order?
DOMESTIC ORDERS (WITHIN UAE): Once your parcel has been dispatched, an email will be sent to you by us that will provide you with the shipping details.
Please contact our customer service department. They are happy to help with any query.
Whatsapp: +971 50 946 7709
Email: theimsonsofficial@gmail.com
We are open on all days from 12PM to 8PM.
Q2•What should I do if I receive a damaged or incorrect item ?
If you receive a damaged or incorrect item, please contact our customer support team @ Whatsapp: +971 50 946 7709 or email us at theimsonsofficial@gmail.com within 7 days of receiving the order. We will guide you through the replacement process.
Q3•Can I exchange a product for a different size ?
Certainly. If you receive a product and it doesn't fit or you'd prefer a different color, you can exchange it within 14 days. Refer to our Exchange Policy for step-by-step guidance.
Q4•How long does it take for you to reply to my query?
We will try and respond to your query as soon as possible. But please allow up to 24 hours for us to get back to you. This time may vary depending on weekends and public holidays.
Q5•What payment methods do you accept?
We accept: Visa, MasterCard, Apple Pay, Cash on Delivery (COD).
Q6•How Can I track my order?
DOMESTIC ORDERS (WITHIN UAE): Once your parcel has been dispatched, an email will be sent to you by us that will provide you with the shipping details.